Front End Solutions

Hollis Cobb is invested in innovation and driven by customer service. We go all in - with experience, technology, and dedication - to make your first interactions with patients and payers the best they can be, improving your front-end processes, preventing denials, increasing your revenues, and helping you produce high patient satisfaction scores.

Revolutionize Your Revenue Cycle with Seamless integration

As dedicated business partners, our Hollis Cobb operations and technology teams work side by side with your own to design a custom program to address your unique challenges. We support and represent you with professionalism and integrity, always communicating with patients and payers ethically, and producing top quality results.

Customer Service

Hollis Cobb’s tailored Customer Service solution is designed to meet your specific needs and align with your processes while increasing production and reducing costs. Our call center staff can handle your overflow calls remotely or work in your onsite customer service area, allowing you to re-assign team members to other critical areas. We can also provide an entire takeover of your Customer Service Department, working and communicating transparently in your name, reducing hold times and abandonment rates, enhancing the overall patient experience.

Patient Access/Pre-Authorization

Working remotely or onsite at your facility, Hollis Cobb professionals operate transparently as an extension of your patient access department to streamline your upfront patient interactions. We utilize our proven processes and game-changing technology to certify with insurers that patients are pre-authorized for their treatment and procedures, verifying patient benefits and confirming their eligibility. Our approach to Patient Access speeds up the process, reduces errors, and improves patient satisfaction. Our team will significantly increase the number of patients financially cleared each day, providing faster service to your patients and improving your bottom line.

Pre-Service Collections

Giving patients an opportunity to pre-pay early in the process makes sense for them and you. At Hollis Cobb, our pre-payment and point-of-service collections processes start with compassionate and data-driven financial conversations before or at the time of service. Patients who clearly understand their out-of-pocket responsibilities are more likely to pay, which is why our representatives take the time to ensure that patients understand why they owe their balances. Our Pre-Service Collections approach will improve collection rates and enhance the patient experience at the same time.

Presumptive Charity

With our forefront financial screening and scoring technology, Hollis Cobb provides an objective and accurate way for you to determine a patient’s probable eligibility for charity care. Processing your charity accounts as early as possible in the revenue cycle allows you to focus collection efforts on accounts more likely to generate revenue, while benefiting your community, and substantiating your not-for-profit status, where applicable.

Scheduling

Our experienced team of schedulers can help lighten your workload and book patient appointments faster. By accessing your scheduling system and working designated queues, we will get patients set up for their procedures, send out appointment reminders and handle appointment re-schedules. Our team has experience in all medical specialties and can work from our corporate call center or onsite at your facility.

Staffing

Our customized staffing solution is designed to fill the gaps in your Patient Access and Patient Accounts Departments. Whether it’s from our call center or yours, Hollis Cobb provides highly skilled and experienced representatives to handle front-end and back-end services, from pre-registration to customer service calls, and from price estimation to financial counseling. We recruit, screen, and hire knowledgeable staff, training them to understand your processes, culture, and mission in your community.